Returns & Exchanges

TRANSACTIONS
All purchases issued by FIDO.com will show up on your credit card statement from FIDO.com - GIVE.

All products & purchases are in Canadian currency.

For US customers, currency conversion and rates for purchases occur at the time of the transaction.

REFUNDS
Our products are custom printed once an order is received. We have tried to be as accurate as possible with our product sizing and descriptions to help you make a more informed purchasing decision. Please take your time and order the right size as we don't offer refunds. All sales are final.

EXCHANGE ELIGIBILITY

DEFECTIVE/DAMAGED/MISPRINTED
If the product is either defective, damaged, misprinted or incorrectly shipped when you receive it, please Contact Us within 7 days of receipt of order so we can make arrangements to pick it up and have a new replacement product shipped to you. If the item is defective, damaged, misprinted or incorrectly shipped, we will require you to email us pictures with the affected area visible in full.

To be eligible for an exchange, your item must be in the original packaging, carefully wrapped with all the original tags and in the same condition that you received it. Items to be exchanged must be in new condition and never worn. If there is any noticeable wear, the item(s) cannot be returned for an exchange.

Please do not send your purchase back to the manufacturer unless we advise you to do so.

EXCHANGE PROCESS
To start the exchange process, please Contact Us with the following information:

  • Your first and last name
  • Email address
  • Order number
  • Select the reason for the exchange

In the message, list the item(s) that you would like to exchange, date you received your product and the reason / issue for the exchange (defective, damaged, misprinted or incorrectly shipped). If the item is damaged or misprinted, we will require you to email us pictures with the affected area visible in full.

Once we receive your email, one of our Customer Care Team members will reach out to you within 48 hours with a Return Merchandise Authorization Number (RMA #) prior to you shipping your product back to us. We will cover the cost of the shipping. 

PROCESSING EXCHANGES
Due to Covid-19, items sent by mail for exchange maybe delayed 2-3 weeks due to high volume and additional safety precautions taken by shipping carriers and at our return center.

We ask that you allow up to 5 working days for us to process your exchange after we have received your returned item. Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your exchange.

If you are approved, then an exchange will be processed.

CANCELLATIONS
Should the need arise to cancel an order after you've placed it, we will do our best to accommodate your request. PLEASE NOTE: Order cancellation is a time-sensitive action. If your order moves into the processing stage, we will no longer be able to cancel it. 

Thank you for shopping at FIDO.com.

Customer Care Team @ FIDO.com